Check Status of IDX Request (Leadership)

Keller Williams has partnered with Smarter Agent, who is now the exclusive IDX provider for the Keller Cloud. If a Market Center needs an IDX for a specific MLS then an IDX request would need to be submitted on behalf of the MC. After the request for a new Market Center IDX has been submitted, Market Center leadership can come check the status of the IDX request afterwards.

• Click here to learn how to request a new Market Center IDX feed for Command.

To check the status of a Market Center IDX request:

1. Log in to https://agent.kw.com with your KW login credentials.

2. Click your name in top right hand corner and select Settings.

3. Click the drop-down arrow by Command MC Settings then click MLS IDX Requests.

4. Locate the desired request and the status of the request will be displayed in the corresponding column.

• Pending Completed Agreement - New MLS IDX agreement is not complete or still requires the broker’s signature.
• Pending MLS Approval - Market Center MLS IDX request is pending MLS approval and access to the IDX data (may take up to 1 week).
• Pending Activation - MLS data is currently being integrated into the data feed, added to Whitepages and integrated into KW systems.  This could take 2 to 3 weeks.
• Feed Active - MLS feed is active on KW.com and Market Center request is complete.
• Feed Not Active - This feed is no longer active.  It has either merged with another source or there are no longer any Market Centers with active memberships.
• MC Not Member - This Market Center has indicated they are no longer members of a previously approved MLS.