Shared Services Overview
Ownership may elect to share services between multiple market centers including but not limited to:
- Transaction Management
- Marketing services
When determining what services could be shared between multiple market centers the market center should ensure that the processes are properly documented and vetted. These services should be routine, well documented and ideally performed by an individual or individuals that have experience performing these tasks and have the ability to teach the position to someone else demonstrating mastery.
Shared Services Personnel
Resources for hiring the correct personnel can be found by clicking the link below:
KW Connect contains job descriptions, organizational charts, KPA information and additional resources.
Accounting for Shared Services
All market centers are required to transmit individually in accordance with the license agreement. Under no circumstances should costs be co-mingled. The market center should transmit and account for as a stand-alone entity.
Should multiple market centers, under shared ownership, elect to share costs related to centralized services, the ownership of the market centers should outline the costs and services in a business agreement. The accounting for these costs should be followed in the agreements ensuring that the amount of costs is consistent with the activity of the market center. This may be based on a per transaction, fixed amount plus, or per agent cost. These agreements should be revisited annually by ownership.
To support a shared services environment, KWRI recommends the following upgrades to the market center’s network:
Market centers may need to involve technical personnel to ensure the market center has the correct network capacity to support market center operations.
Region and KWRI Approval
If the shared services role is related to the Operating Principal (OP), Market Center Administrator (MCA) or Team Leader (TL) positions, you must have region and KWRI approval in accordance with the license agreement.