Q. We have an associate who is leaving, but she still has two pending deals. Do I keep her active in WinMORE until they close?
A. No, you can follow the transfer process as usual if the associate is transferring or you can remove the associate as usual if the associate is leaving Keller Williams. WinMORE will allow you to continue to process DAs that you started for this associate. You can also create new DAs for this associate once you have removed her (depending on when they were removed, you may be prompted for a password). WinMORE will alert you that the associate has been removed and ask if you want to proceed, and you can say yes.
If you are prompted for a password, send a request for a password to MCASupport@kw.com. Make sure to include the Associate Name, MORE ID, and date they left in the request.