Greensheets / Opportunities Going to Wrong Office for a Transferring Agent

If you have an agent that has transferred from another office, you need to ensure that they have roles in both offices until such time as they are removed from the originating office.   When they have two active MORE IDs and roles in both market centers, they will be presented with a drop down menu to select the office for which they are preparing the Greensheet/Opportunity.   

If they have two active MORE IDs (while the transfer is being processed) and someone removes the role from the old market center prematurely, the Greensheet/Opportunity will not display the drop down to select the market center they are preparing the Greensheets/Opportunities for and they will go to the office with the oldest active MORE ID.  The resolution for this is the MCA of the originating office they transferred from to go to the White Pages and add the Agent role back to this agent.

Once they are marked R in the old market center's WinMORE system, their MORE ID will be inactivated on myKW and their role in the old office removed at that time.  After all this, they will only have the one active MORE ID and the Greensheets/Opportunities will go to that office.