Q. I have an associate that I billed for training and I have closed the payment. Now, I have to refund the training materials. How do I go back into this and change the amount without it saying he has a credit?
A. The easiest thing to do is enter a credit invoice. Click the tab “Returns and credits”. Find the credit invoice, highlight and click “pay refund”. Then go to Banking and print checks. Print check and you are done.