When entering an Associate in WinMORE, you may come across a scenario where the person named as sponsor is not currently in the list of available associates when you go to assign the sponsor in WinMORE. This is due to the timing of when the person you are searching for joined KW.
Associates that join your market center are immediately available to be added as a sponsor in your WinMORE system, however an Associate joining another market center is not immediately available.
Due to the distributed nature of WinMORE, YOUR WinMORE is not aware of associates that have joined in other market centers until two events have occurred (in the order listed):
- The market center has transmitted with the Associate in WinMORE.
- The All Associate Download following that transmittal has been completed.
Example: Annie Agent joins on February 19th. Until her market center transmits February data and then you complete the March AA process, Annie will not be in your Associate List.
In the case where the person your Associate wishes to name does not meet that criteria and is not yet available, you must follow the Substitute Sponsor process.
For more information on a Substitute Sponsor click here
Things to Consider:
The sponsor name will show using the name that is entered into the WinMORE system (not what they have listed in the White Pages). If you find them in the White Pages, and you can't locate them in WinMORE, contact the MCA of the market center they are in.
- What name are they entered as? (You might have their "nickname" or preferred name and not the legal name entered into WinMORE)
- When did they join? (Was this recent and have the two events above been completed in the correct order)
If you still need assistance, please reach out to MCASupport@kw.com