This occurs when WinMORE is not shut down correctly, or something is blocking files from being updated when closing out WinMORE. Unless there is an explanation for why this happened such as the power on a computer going out, WinMORE being closed abnormally or the server shutting down unexpectedly, you also need to check the settings mentioned below on the computer to ensure it is not a permissions issue causing this.
If the computer named in the User Display pop-up is part of your network:
To resolve this, you will need to physically go to that workstation and follow these steps:
- close WinMORE (if it is open)
- open WinMORE by double-clicking on the WinMORE red house icone
- close WinMORE by clicking on the X in the upper right corner of the WinMORE dashboard
This is the correct method for shutting down WinMORE that will send the correct signal to the server that the workstation is now logged out of WinMORE.
Now, please return to your main computer and check the User Display to confirm the workstation closed: Setup > User Display.
If the computer is no longer part of your network: (former computer that crashed, etc), then the user list will have to be reset by MCASupport@kw.com. Please let us know if that is the case with the computer that is currently showing logged in.
If you are running the multi user WinMORE from a server (W drive):
Below are the steps to resolve the user list, Here is the steps to resolve the user login issue:
- Locate the REVPARAM file in the WinMORE3 folder.
- Right Click and select rename and add _bak to the filename (REVPARAM_bak)
- On each computer that was showing as still logged in: Open WinMORE and then close it back down.
- Immediately go back to the REVPARAM file and remove the _bak from the file name.
The user list should now be cleared out.
Check these settings on all the computers accessing WinMORE:
Enable "Run as Administrator":
- Right click the MORE shortcut Select Properties
- Go to the Shortcut tab and click Advanced
- Check the Run as Administrator checkbox and Apply
- Go to the Compatibility tab
- Check the Run as Administrator checkbox and Apply-Save
Ask your local IT person to ensure exceptions have been entered in the computer's antivirus to ignore the WinMORE3 folder.
Real Time Backup Programs:
If you have any real-time backup programs that could be accessing WinMORE files during the day, you need to set the backups to only occur while you are not working in WinMORE. WinMORE not being able to access it's own files because they are in use by another program is a concern that can cause major data corruption.