For backup best practices and procedures, see Back-Up Procedures. As mentioned in the article, it is important to have three sources for backups: a secondary copy on your computer’s hard drive, a copy on a USB drive or external hard drive, and a cloud-based, offsite backup. This prevents the loss of important data in the event of a natural disaster or computer/server crash. |
Logos Data Services (Logos) is currently the only KW approved vendor for backups. Logos Data Services provides Remote Backup, Disaster Recovery, and Cloud Computing Solutions for both Market Center Administrators and their Market Centers. Logos provides a turnkey backup and recovery solution, tailored to the unique backup needs of the MCA. Some highlights of the services provided include:
- Daily, automated, remote snapshots of your production data stored offsite
- Data Inventory and Backup System Setup is included as part of the service at no additional charge
- Tech Support Engineers on-call 24x7 with a 15-minute response time to assist with data recovery
- Prices starting at $19.95/month with no annual contract
The most crucial point for Market Center Leadership to note is that Logos will send either a Successful or Failed/Stopped backup email to the klrw####@kw.com email address daily. The MCA should check for this email daily and ensure that if they receive a Failed backup email, they call Logos immediately to resolve the issue. If they do not receive an email for any of their machines that are being backed up (server, MCA computer, or any other computer that is being backed up by Logos), they should call Logos immediately to resolve the issue.
If the Market Center installs a new server, MCA computer, or other computer that houses files that are to be backed up, they will want to contact Logos before or immediately after the new machine has been installed so that Logos can begin to backup files from the new machine. If this is not done, it can lead to incorrect or outdated files to be backed up and can sometimes lead to outdated versions of WinMORE and AccountEdge files being backed up.
It is critical to keep an offsite backup, as there are instances that can occur (natural disasters, servers crashing, etc.) that will wipe a MC’s data from their onsite computers and servers. Logos is able to rebuild systems such as WinMORE and AccountEdge from the backup systems they provide, but only if the Market Center ensures the backup is happening daily, resulting in a good backup to rebuild from.
Direct Contact Information for Logos is as follows:
Contact: Jeff Hamm
Direct: 214-281-8609
Email: jhamm@logos-data.com
Website: http://www.logos-data.com