Troubleshooting - Error Messages

Invalid Account Mapping

This occurs when you use an account number that is not part of the KW approved chart of accounts. The error message will tell you which accounts aren’t recognized. You will have to move entries in the unrecognized accounts to accounts that are part of the KWRI-approved Chart of Accounts (U.S. and Canada).

Out of Balance Error

This occurs when you use an account number that is not part of the KW approved chart of accounts. The error message will tell you which accounts aren’t recognized. You will have to move entries in the unrecognized accounts to accounts that are part of the KWRI-approved Chart of Accounts (U.S. and Canada).
 

Invalid Market Center Number

AccountEdge will display this error if the Market Center number does not match your Market Center number stored in the KW Financial Statement. Make sure that you have entered your Market Center number with no extra numbers, like preceding zeros. If the number is correct, contact MCASupport@kw.com for assistance. 

Missing or Invalid Security Key

AccountEdge will display this error if the security key field is blank or if the security key does not match your Market Center security key stored in the KW Financial Statement. To identify your security key, open the KW Financial Statement. On home page, click Get Security Key. Copy and paste the security key into AccountEdge.​

Frequently Asked Questions

 Q:  I submitted new numbers from my accounting program, but I don’t see the changes on the screen.
A.  Go back to the KWFS home screen and click Display Financial Statements again. The KW Financial Statement reads the data upon preparation, which is triggered by the MCA clicking Display Financial Statements again. New data won’t be immediately visible, if you’re viewing the financial statements.
 
Q:  I made changes to my accounting numbers, but I don’t see the changes in the KW Financial Statement.
A. Make sure you submit your updated data to the KW Financial Statement. 
 
Q:  I am part of multiple Market Centers. Will I have access to the KW Financial Statement in each Market Center?
A. Yes. When you click the KWFS link in myKW, you will see a list of Market Centers in which you have a role that grants you access to the KW Financial Statement. Select the appropriate Market Center.
 
Q:  The numbers in prior months in the KWFS don’t match what is on the online reports financial statement.
A.  When viewing prior months in the KW Financial Statement, you are viewing the data as it comes from the accounting program, not prior month transmitted data. If you have made a change to a prior month, you would need to move the change to the current period to ensure your current data matches transmitted data.

Q:  Which roles have access to the KW Financial Statement?
A. MCA, Asst MCA, TL, Asst TL, and OP
 
Q:  I am helping another Market Center transmit. How do I gain access to their KW Financial Statement, so I can save their financials for transmittal?
A. You will need one of the roles in that Market Center that grants access or you will need a member of the market center leadership team in that Market Center to log onto myKW for you.
 
Q:  I am trying to complete the prepare text file step and I don’t see that button in the new KW Financial Statement.
A.  The new KW Financial Statement updates KW servers when you click the save button on the current month financial data. WinMORE then uses that information to verify your transmittal. There is no need for text files any longer.
 
Q:   Can I save multiple times each month?
A. Yes! In fact, we encourage everyone to complete a weekly soft close and to save their data at that time. A best practice is to get into a habit of saving the data each time you submit new data to the KW Financial Statement.
 
Q:  AccountEdge is asking me for a security key. Where do I find that?
A. On the home screen of the KW Financial Statement you will find a button to access your security key (U.S. Market Centers only).
 
Q:  Is this process the same for Multi-User AccountEdge?
A. Yes, you will follow the same steps for Multi-User AccountEdge.