Reset the agent roles.
To do that:
1. In your WinMORE system, please locate the associate’s record
2. Be sure that an "A" for active is selected in their record as their status
3. Click SAVE (regardless of whether or not you have made any changes/updates)
4. Clicking SAVE will reset the roles and then you should be able to immediately view them in your Intranet Office Roster
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