** This article is for troubleshooting purposes for existing installs of this program. The program is no longer available for install. Please click here to learn about KWAR2 **
The most likely error that you will receive when you are importing the item sales into AccountEdge is that items were skipped. This is usually a result of items not being correctly entered in the spreadsheet.
You can ensure this is the case by checking the file named EDGELOG.TXT located in your AccountEdgePro20XX folder.
There will be an error code on the left for each record with an import error. The Error descriptions are located at the bottom of the file. Scroll to the bottom of the page and determine what error you are receiving.
Examples: Invalid Date, Duplicate Invoice Numbers, etc.
If you have an error of invalid date - ensure you are importing the correct salesitem.txt file and not an older one from a prior month.
If you are getting Duplicate Invoice Numbers you need to reprocess your spreadsheet (you don't have to resend the invoices) starting with a invoice number that has not been used yet.
If you are getting a message the period is locked, you may be importing prior month invoices.