Whether you are a brand new MCA (and maybe even new to KW) or a 20+ year experienced MCA, KWRI has training and knowledge resources available to you - and many are available 24 hours a day.
Initial Training
- MCA JumpStart - Training for New MCAs! - train at your own pace, intended to be completed in the first 30 days as an MCA (offered through KWU Tech Training Team) FREE
- MCA FUNdamentals - a live, remote course delivered by an experienced MCA; intended to be completed in the first 30 days as an MCA and covers the basic fundamentals of the MCA role and retain them as a leader in the Market Center (offered through KWU Tech Training Team)
- Prep for Transmittal - a live, remote course delivered by an experienced MCA; intended to be completed in the first 30 days as an MCA and repeated as often as necessary towards achieving consistent Day 1 transmittal (offered through KWU Tech Training Team) FREE
- Protect Your Profit - a live, remote course delivered by an experienced MCA; provides a deep dive into the unique KWRI accounting principles for profit share and how these are reflected in your Balance Sheet and Income Summary. Some call this "intro to KW accounting" (offered through KWU Tech Training Team) FREE
- Command Your Market Center - train at your own pace to learn the Ins and Outs of CommandMC, in particular Command Your Compliance, which includes Commissions in Command (offered through KWU Tech Training Team) FREE
- Top-Grade Your Command & KW DocuSign Tech Training - a live, remote course delivered by our DocuSign experts; commonly called DocuSign Train the Trainer; includes a presentation and official certification as a KWRI DocuSign Trainer (offered through KWU Tech Training Team) FREE
The KW Sites for MCAs
The above training programs will show you all of the places where MCAs will access their necessary tools. Here's a quick reference for you:
- MCA Knowledge Base (KB): leadershipanswers.kw.com - MCA and leadership-specific programs and processes
- KW Technology Knowledge Base (KB): Answers.kw.com - all levels of technology knowledge, how tos, and troubleshooting for agents and leadership for our KW systems like Command, DocuSign, Twilio, etc.
- KWConnect: KWConnect.com - Calendar (for attendance and T2), Reports, White Pages
- MyKW: mykw.kw.com - KWFS, KWLS/Greensheets, Profit Share 1099/T4A
- MCA Resources: KWConnect.com > Resources > Leadership Hub > MCAs - KWRI holiday closure schedule, Chart of Accounts, ACH change form for KWRI invoice, Position Descriptions and hiring and training tools for market center staff, and more
MCA-focused Training
MCAs should complete these trainings within the first six months and repeat annually. These trainings typically have a cost associated and are scheduled through your region to keep travel expenses low.
- MCA Success in the Office
- MC Financials (OP and TL should also attend this training annually)
- Leadership Fundamentals
- ALC Clinic (typically offered in Q4)
In addition, the MC Services Team offers live-taught training classes and customized training for MCAs. The current curriculum and costs can be found in the Command Marketplace - search MCA. This team can be reached at MCServices@kw.com.
General Leadership Training
MCAs should complete these within their first year and repeat every 1-3 years. These trainings typically have a cost associated.
- Career Visioning (CV)
- 30-60-90 and Success Through Others
- Train the Presenter (TTP)
- Franchise Systems Orientation (FSO)
- Expansion Systems Orientation (ESO) - when your market center has expansion HUBs or SPOKEs
MAPS MCA Leadership Coaching and Training
In addition to leadership coaching, the MAPS Coaching Program offers a variety of training courses, leadership programs, and masterminds throughout the year. Most of these programs are free to MAPS Mastery Clients and are available at a cost to non-clients:
While there are many more trainings offered by MAPS Coaching, these are the most commonly recommended for MCAs and leadership in the market center. For more information about training and coaching through MAPS, please contact them directly at MAPS@kw.com.
KW Tech Support and MCA Support Knowledge Bases
In addition to training and coaching, KWRI offers both general tech support for when your KW systems like Command, DocuSign, BrokerMetrics are on the fritz and MCA Support for things like royalty adjustments and correcting a posted DA and WinMORE or Transactions errors.
Over the years, these teams have tracked common questions and provided answers available in our Knowledge Bases - right at your fingertips 24 hours a day:
- Leadershipanswers.kw.com - primarily for MCA/AMCA, includes resources for all leadership
- Answers.kw.com - for all leadership and all associates
For questions specific to our accounting programs AccountEdge and Lonewolf, please reach out to those experts directly when you receive an error message unrelated to Transactions, WinMORE or Command:
- AccountEdge Support: https://www.accountedge.com/knowledge-base/
- AccountEdge Connect YouTube: https://www.youtube.com/playlist?list=PLXb6crPkkIVIXblO_3NJrn4fj3Y5dSpup
- Lonewolf Support and Training: https://www.lwolf.com/services/training
And when you need help with Command or CommandMC, please reach out to
- Submit a request to Technical Support for all things Command (agent side), DocuSign, Twilio, KW Marketplace, BrokerMetrics, and other Command apps
- Submit a request to MCA Support for all things CommandMC (leadership side), Transactions, WinMORE, DA, Profit Share, financials and the details that connect those together (this is the former "Angels" renamed)
And just to make sure you really are getting the quickest resolution possible, please make sure you are reaching out to the right department first: KW Support Cheat Sheet: Who to Contact for Common Issues. This is a great resource to bookmark!
MC Services
KWRI is pleased to provide a variety of financial and operational services for market centers - when there is an MCA/AMCA absence, when the market center is in a growth transition and just needs a bit of help until the next hire, when the market center has changed ownership and desires guidance through reviewing and updating procedures, etc. Here's what you'll find in the Marketplace from MC Services:
- Classes like Prep for Transmittal
- Remote AMCA services
- Temporary MCA services
- Bank Reconciliation services – one-time and ongoing
- Initial MCA Training
- Customized Training
- Operations and Systems Training
These services are provided by highly experienced and KWRI-trained MCAs currently in the field.
Communication Channels
Monthly MCAlert email to MCAs - Each month, the day after the transmittal and Month End Close period closes, our MCA Support Team (MCSRs, fka Angels) sends out an email to everyone with the MCA, AMCA, RMCA, RAMCA, and ROM role with a checklist of deadlines/actions specific to that month along with best practice reviews, tech tips and updates, Marketplace specials on MC Services, launches of and updates to MCA training classes, and more.
- Note: the title and schedule of this email may change over time; submit a request to MCA Support if you are not seeing this email monthly.
Join the MCA Tribe Online - You are not alone!! The Facebook group KW MCAs has more than a decade of questions asked and answered, templates uploaded to files, and is a great "brain trust" for working out new ideas as our industry and businesses continue to evolve to meet agents' needs. And this is where up-to-the-minute notices are posted around our technology (both outages and resolutions). Click here to request to join. Your White Pages profile must show that you have the MCA or AMCA role assigned by your region.